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A celebrated hotelier visits a struggling British hotel and tries to turn its fortunes by giving advice and suggestions to the owner.
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Hotelier Ruth Watson helps Kate and John, owners of a Stratford-upon-Avon B&B that is the only one on its street without an RAC diamond rating. Sending them off to observe a four-star rival in town, the hospitality guru makes a list of the changes she believes necessary - but the couple do not seem keen to adopt them
Ruth Watson meets Keith and Val Morris, who three and a half years ago bought the Hanmer Arms, a classy 23-bed hotel in Wrexham County Borough. Family members have invested £1 million of their money into the struggling business, and are eager to see a return.
Ruth Watson helps sisters Sharon and Joy with their struggling country house hotel in Worlington, Suffolk. While the Grade-II listed building is in good repair, the operating systems are chaotic and the menu too extensive for the solitary chef to handle. Ruth organises a revamp of the dated-looking function room - prompting the delighted owners to plan a wedding fair in their new-look space.
